We are committed to providing high-quality goods that meet your expectations. If you are not fully satisfied with your order, please review our Return & Refund Policy below:
Returns are only accepted for goods that arrive damaged, defective, or incorrect. Please inspect the products upon receipt and report any issues within 7 days.
- To initiate a return, contact our customer support team with your order details, photographs of the product in question, and a description of the issue.
- Upon approval, you will receive instructions on returning the product. Return shipping costs may apply unless the return is due to a defect or error on our part.
- Approved returns are eligible for a refund or replacement. Refunds are processed within 14 days of receiving the returned product, and will be credited to your original payment method.
- Refunds may be subject to deductions for any shipping fees, unless the issue was a fault of ours.
Products not eligible for return include those used, altered, or without original packaging. Custom orders or bulk orders may have specific terms.
For further questions on our Return & Refund Policy, please contact our team at support@b2bmalls.com.